Whereas the Township of Douro-Dummer completed a Service Delivery and Organizational review in 2020 which provided recommendations to the way in which building and planning services are delivered; and
Whereas the Council of the Township of Douro-Dummer adopted a new Strategic Plan in 2024 which laid out Core Values of Service Excellence and Transparency and Strategic Pillars of Service Modernization and Innovation along with Business Attraction, Expansion and Retention; and
Whereas there has been a change in the operations of the Building and Planning Department due to the retirement of the Township Planner; and
Whereas the delivery of Economic Development Services has been moved from the former Peterborough and Kawarthas Economic Development Corporation to the County of Peterborough;
Now therefore it be resolved that the Council of the Township of Douro-Dummer direct staff to engage a third part consultant to review the processes related to Building and Planning Department along with the Economic Development portfolio with the goal of improving efficiency and customer service; and
Be it further resolved that the review process includes consultation with staff and members of the community; and
Be it further resolved that the outcome of this review include but not be limited to:
- Finding efficiencies that do not compromise public safety.
- Increasing communication and processes between Township Department.
- Including metrics by which community satisfaction can be measured and monitored.
- Producing “plain language” models of understanding for the general public.