Whereas the Township of Douro-Dummer completed a Service Delivery and Organizational view in 2020 which provided recommendations to the way in which building and planning services are delivered; and
Whereas the Council of the Township of Douro-Dummer adopted a new Strategic Plan in 2024 which laid out Core Values of Service Excellence and Transparency and Strategic Pillars of Service Modernization and Innovation along with Business Attraction, Expansion and Retention; and
Whereas there has been a change in the operations of the Building and Planning Department due to the retirement of the Township Planner; and
Whereas the delivery of Economic Development Services has been moved from the former Peterborough and Kawarthas Economic Development Corporation to the County of Peterborough;
Now therefore it be resolved that the Council of the Township of Douro-Dummer direct staff to engage a third part consultant to review the processes related to Building and Planning Department along with the Economic Development portfolio with the goal of improving efficiency and customer service; and
Be it further resolved that the review process include consultation with staff and members of the community; and
Be it further resolved that the outcome of this review include, but not be limited to:
1. Finding efficiencies that do not compromise public safety.
2. Increasing communication and processes between Township Departments.
3. Including metrics by which community satisfaction can be measured and monitored.
4. Producing “plain language” models of understanding for the general public.